Shipping Policy
Last updated: September 1, 2026 · Effective for all orders placed on or after this date.
Every order ships free by insured courier from our Austin, Texas facility. This page covers where we deliver, how long it takes, what happens at the door and what to do if a parcel is late, lost or damaged.
1. Where we ship
We currently deliver to street addresses in the 48 contiguous United States and the District of Columbia. We do not yet ship to Alaska, Hawaii, Puerto Rico, US territories, APO/FPO/DPO addresses, PO boxes, parcel lockers or freight forwarders — our courier model depends on handing the device to you in person. International shipping is on the roadmap; join the newsletter to hear when it opens.
2. Processing and delivery times
| Zone | Processing | Transit | Total |
|---|---|---|---|
| Texas and neighbouring states | Same business day (orders paid before 2 pm CT) | 1 business day | 1–2 business days |
| Rest of the contiguous US | Same or next business day | 1–2 business days | 2–3 business days |
| Remote rural ZIP codes | Next business day | 2–3 business days | 3–4 business days |
"Paid" means the moment your card is authorised or your crypto payment reaches the required confirmations — not when you place the order. Business days are Monday to Friday excluding US federal holidays. Orders containing a trade-in may take one extra day while we schedule the pickup of your old device for the same visit.
3. Shipping cost
Courier delivery is free on every order, with no minimum. Each parcel is insured for its full value in transit at no cost to you. There are no hidden handling or fuel surcharges; sales tax, where applicable, is shown separately at checkout.
4. Inspect with the courier
This is the part we are proudest of. When the courier arrives you may open the parcel, power the device on and check it before you sign. Our couriers are instructed to wait a reasonable time (around ten minutes) for this. Check that the model, storage size, colour and condition grade match your order and that the screen lights up. If anything is wrong, simply hand the device back — the courier marks the delivery as refused, the order is cancelled and your payment is refunded in full, no return process required.
Once you sign, title and risk pass to you and the standard 30-day return policy applies. You confirm at checkout that you have read this paragraph; it is the single most effective protection we can give you, so please use it.
5. Delivery attempts, signatures and safe places
All deliveries require an adult signature; we never leave devices unattended. The courier calls or texts the phone number on your order before arriving. If nobody is available, the courier leaves a card and attempts again on the next business day; after two failed attempts the parcel is held for five days at the local depot for collection with photo ID, then returned to us and refunded less any trade-in credit arrangements. You can reschedule a delivery from the tracking link in your email.
6. Tracking and notifications
You receive an email at every stage — paid, packing, with courier, delivered — and the same status appears in your account. The "with courier" email includes the live tracking link and the courier's estimated delivery window.
7. Late, lost or damaged parcels
If your parcel has not arrived within two business days of the latest estimate, email support@tectov.shop with your order number. We open a trace with the courier the same day. If the courier cannot locate the parcel within five business days we treat it as lost: you choose between a replacement shipped immediately or a full refund, and we claim against the insurance ourselves — you never have to deal with the carrier. A parcel delivered to the wrong address and signed for by someone else is handled the same way.
Damage noticed at the door should be refused as described in Section 4. Damage noticed after signing must be reported within 48 hours with photos of the box and the device; we then arrange a priority pickup and a replacement or refund.
8. Trade-in pickups
When your order includes a trade-in, the courier collects your old device during the same visit. Have it reset, unlocked, charged and in a bag or box; the courier scans it and gives you a receipt. The courier does not assess condition — that happens at our facility within two business days, after which the credit is confirmed or a revised offer is emailed (see the Terms, Section 6).
9. Address changes and cancellations
You can change the delivery address or cancel for free until the order status becomes "Packing". After that, contact support — we will try to intercept the parcel, but once it is with the courier the fastest route is to refuse it at the door.
10. Contact
Shipping questions: support@tectov.shop · +1 (512) 580-2471 · Mon–Fri, 9:00 am – 6:00 pm EST. Shipments originate from the Tectov Commerce LLC fulfilment facility in Austin, TX.