Question 1

Which payment methods do you accept?

Accepted Answer

Which payment methods do you accept?

Question 2

Why do I get 3% off when paying with crypto?

Accepted Answer

Why do I get 3% off when paying with crypto?

Question 3

Is the WELCOME5 code really the only promo code?

Accepted Answer

Is the WELCOME5 code really the only promo code?

Question 4

My card was declined — what now?

Accepted Answer

My card was declined — what now?

Question 5

Can I check out without an account?

Accepted Answer

Can I check out without an account?

Question 6

Do you charge sales tax?

Accepted Answer

Do you charge sales tax?

Question 7

How does a crypto payment work step by step?

Accepted Answer

How does a crypto payment work step by step?

Question 8

How long is the invoice valid?

Accepted Answer

How long is the invoice valid?

Question 9

What if I send slightly too little or too much?

Accepted Answer

What if I send slightly too little or too much?

Question 10

Which networks do you support for USDT?

Accepted Answer

Which networks do you support for USDT?

Question 11

How are crypto refunds handled?

Accepted Answer

How are crypto refunds handled?

Question 12

How is my trade-in value calculated?

Accepted Answer

How is my trade-in value calculated?

Question 13

Is there a limit on how much the trade-in can cover?

Accepted Answer

Is there a limit on how much the trade-in can cover?

Question 14

How long is a quote valid?

Accepted Answer

How long is a quote valid?

Question 15

How do I hand over my old device?

Accepted Answer

How do I hand over my old device?

Question 16

What if the device is not in the condition I selected?

Accepted Answer

What if the device is not in the condition I selected?

Question 17

Can I trade in a device you don't sell?

Accepted Answer

Can I trade in a device you don't sell?

Question 18

How fast is delivery and what does it cost?

Accepted Answer

How fast is delivery and what does it cost?

Question 19

What does "inspect with the courier" mean?

Accepted Answer

What does "inspect with the courier" mean?

Question 20

Do you ship internationally?

Accepted Answer

Do you ship internationally?

Question 21

What is your return window?

Accepted Answer

What is your return window?

Question 22

How long does a refund take?

Accepted Answer

How long does a refund take?

Question 23

What warranty do refurbished devices have?

Accepted Answer

What warranty do refurbished devices have?

Question 24

What is the difference between Refurb A, Refurb B and Used?

Accepted Answer

What is the difference between Refurb A, Refurb B and Used?

Question 25

Are refurbished devices unlocked?

Accepted Answer

Are refurbished devices unlocked?

Question 26

I didn't receive my WELCOME5 email.

Accepted Answer

I didn't receive my WELCOME5 email.

Question 27

Who is behind Tectov?

Accepted Answer

Who is behind Tectov?

Question 28

How do I reach support?

Accepted Answer

How do I reach support?

Help & FAQ

Ordering & payment

Paying with crypto

Trade-in

Delivery

Returns & warranty

Account & company